Frequently Asked Questions
Everything you need to know about our handcrafted cakes and treats.
How are your cakes delivered to ensure freshness?
All our cakes are handcrafted by expert bakers and shipped in specially designed temperature-controlled packaging. We use premium courier services to ensure your treats arrive in perfect condition and ready to enjoy.
Can I track my order once it has been dispatched?
Yes, once your order leaves our bakery, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
Do you offer vegan or gluten-free options?
We pride ourselves on inclusivity and offer a dedicated range of delicious vegan and gluten-free cakes. You can filter our collection by dietary requirements to find the perfect match for your needs.
What is your policy on returns and refunds?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or is incorrect, please contact our customer service team within 24 hours with photos so we can arrange a replacement or refund.
How far in advance should I place my order?
For most of our signature cakes, we recommend ordering at least 48 hours in advance. For bespoke or large celebration cakes, please allow 7 days to ensure our bakers have ample time to perfect your creation.
How should I store my cake once it arrives?
To maintain freshness, we recommend storing your cake in the refrigerator. For the best flavor and texture, remove the cake from the fridge approximately 30 to 60 minutes before serving to let it reach room temperature.