Returns & Exchanges

Due to the perishable nature of our handcrafted cakes and pastries, we are unable to accept returns; however, we are committed to ensuring your satisfaction should any issues arise with your order.

Return Process

• 1.
  Inspect Your Order

  Please check your items immediately upon delivery or collection to ensure everything is in perfect condition and matches your order details.

• 2.
  Contact Customer Care

  If your order is damaged or incorrect, contact our support team within 24 hours of receipt by emailing your order number and clear photos of the issue.

• 3.
  Internal Review

  Our quality assurance team will review your claim and photographs to determine the best resolution, which may include a replacement or a partial refund.

• 4.
  Refund Processing

  Once a refund is approved, the funds will be credited back to your original payment method within 3 to 5 business days, depending on your bank.